TEXT-TO-911
Text-to-911 allows you to send text messages to local 911 dispatch centers during an emergency, when calling is not an option. It is especially useful for people who may be deaf, hard-of-hearing or speech impaired or if speaking out loud puts you in danger.
How it works↓
The phone carriers send your text message to the text control centers which then forward the message to the appropriate 911 Public Safety Answering Point (PSAP) in Pasquotank-Camden County.
By providing details of your location and type of emergency the call taker will be able to send help quickly
It is ALWAYS IMPORTANT to know your location / address / city and provide the information to the call taker
If texting to 911 is not available in your area, your phone carrier will send you a message requesting that you make a voice call to 911
When to Text 911↓
Domestic violence situations
Home Invasions
Active Shooters
Abductions
If unable to speak or hear due to disability or injury
If a voice call to 911 puts you in a dangerous situation
To Text 911↓
Open your message App
Enter 911 in the "TO" field
Enter your LOCATION
Enter a short detail of the emergency
Hit Send
Be prepared to answer questions and follow instructions from the 911 call taker
DO NOT SEND pictures, videos, emoji's, or group text messages
DO NOT use abbreviations or slang
DO NOT send web links or URL's
Text-to-911 is not a social media app. It is to be used for Emergencies only
Things to Know↓
Call if you can, text only if you can't
Know your exact location
Cell phone providers only offer text messaging as a "best" efforts service;", delivery of text messages are not guaranteed, can be delayed by your carrier and may not be received in a timely manner.
DO NOT send photos, videos, or emojis
Keep text messages plain and easy to understand - no slang or abbreviations
Texts to 911 have a 160 character limit for a single text
The Text-to-911 system currently processess texts in English; language translation is not available at this time.
You must have text messaging included on your wireless phone plan
If texting to 911 is not available in your area, your phone carrier will send you a message requesting that you make a voice call to 911
Text-to-911 is not a social media app. It is to be used for EMERGENCIES only.
Misuse of 911 can result in criminal charges, fines, and jail time.